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eConsult


DR ANNA MANNING

Dr Anna ManningDr Anna Manning

We are very sad to announce that Dr Anna Manning is leaving the practice on 24th May.  Due to a change in family circumstances, she is moving onto a new job.  We all wish her the very best for the future.

Dr Manning wanted to express her gratitude to all the patients she has cared for and colleagues she has worked alongside for the past 11 years.

Dr Manning has asked that rather than gifts from staff, Partners or patients, she would be very grateful for a donation to a charity very close to her heart: REVERSE RETT.  Visit the JUST GIVING WEBSITE if you would like to donate.  Thank you

We now have confirmation that Dr Jess Law is going to join the surgery and will be looking after Dr Manning's patients from the beginning of July 2019.

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MAY BANK HOLIDAY CLOSURE

The surgery will be closed on Monday 27th May all day

We will re-open as usual on Tuesday 28th May

If you require URGENT medical care please contact the NHS 111 Service

Please think carefully before going to A&E or using 999.  These services are for people who are seriously injured or ill.

Please ensure you have enough medication by ordering your prescriptions early


Living with Diabetes - 5 week course

See our leaflet for details




Dementia Action Week

As part of Dementia Action Week, volunteers from the Daisy Chain Café in Yateley (our local Dementia Café) will be at Yateley Medical Centre on:

Tuesday 21st May from 11am - 5:30pm.

Pop in and find out more about them and the activities, friendship and support they offer to those living with dementia and memory loss and to their family and friends.

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OAKLEY HEALTH SUPPORTS PUBLIC HEALTH ENGLAND

CERVICAL SCREENING CAMPAIGN

In March & April, Public Health England ran a national 8-week awareness campaign aimed at eligible women aged 25-64 years old as nationally attendance is at a 20 year low.Oakley Health  supported this campaign - please see our newsletter.

We ran 2 cervical Screening "Drop In" evening sessions in April. 

We had approximately 36 - 40 ladies attend.  Some had put off attending previously because of anxiety, or for some it was their first ever screening test. 

The patients and nurses were very pleased with the Drop In Sessions and the feedback from patients was very positive indeed.

Our Clinical Administration Team will now be considering whether we can make "drop in" sessions a viable regular option in future. 

Watch this space for further news!

REMEMBER:  ASK YOUR DAUGHTER, SISTER, MUM, WIFE, OR FRIEND if they have ignored Cervical Screening invitations.It could be the most important thing you do!

 


Fair Processing Information
(privacy notice)

Oakley Health Group will soon be contributing to the National Cancer Diagnosis Audit.

Full information can be found in our privacy notice:
https://www.dropbox.com/s/g0647e26jcan6qb/NCDA.pdf

As with all such secondary uses of medical information, you have the right to opt-out of such "secondary uses" processing should you wish to do so.

This research will only apply to you if you are unfortunate enough to be diagnosed with cancer and have not opted out of such uses of your information, either with Public Health England or at the surgery.

Please do contact Dr Neil Bhatia, Caldicott Guardian for OHG, if you require any further information.


MAKING APPOINTMENTS? HELP US TO HELP YOU

  • Phone calls for all 3 surgery sites are answered in our Help Hub Office at Yateley Medical Centre.
  • All Receptionists from all 3 surgery sites take turns working in the Help Hub
  • Call 01252 872333
  • Making a ROUTINE appointment? Try to call after 11:00am to avoid the rush
  • Avoid Mondays when you can.
  • Call after 11am for Test Results OR
  • SIGN UP for Patient Online Access – see your test results and letters from Hospital!
  • Making an appointment at the desk? You don’t need to go into the particular surgery you want the appointment at.
  • For example -  want an appointment at Hartley Corner and find yourself passing Monteagle near Waitrose? The Receptionists there can do this for you.
  • PPG (Patient Participation Group) "Top Tips" for your appointment:  "Top Tips" for your appointment with the Doctor
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Newly registered for Patient Access? Temporary Problem:

When initially registering on the Patient Access website using the PIN letter issued to you by reception, you will find that the three surgeries sites are listed under the 'My Practice' section - DO NOT SELECT MONTEAGLE - please select either Hartley Corner or Yateley Medical Centre - either will register you with Oakley Health, which of course includes Monteagle. All available online appointments are viewable.


Zero Tolerance Policy

The NHS operates a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients, and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation, we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.

We will try to help our patients however we can, but verbal and physical abuse will not be tolerated.


OHG Facebook page

We have a Facebook page now, where we will also post news and information about Oakley Health Group.

www.facebook.com/oakleyhealth 


Please do visit that page and "Like" or "Follow" it if you would like our posts to appear on your newsfeed.


Free NHS Wi-Fi now available at Oakley Health Group!


Friends and Family Test (FFT)

The Friends and Family Test (FFT) is an important opportunity for you to provide feedback on the care and treatment you receive and to improve services.

Please click HERE to enter your feedback (anonymously).


(Site updated 20/05/2019)
For appointments and prescriptions please use the Online Services link above. Alternatively, just click here.
 
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