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Every Mind Matters

 

 


 

econsult

  

See the Support Groups Tab (right hand side) for more info on local services as we get updates

Useful tips for dealing with Anxiety - see Mental Health tab (right) Recovery College 22nd April Newsletter

. If you think you may have Covid-19 DO NOT go to a GP surgery, pharmacy or hospital. Use the NHS 111 Online Service to find out what to do next www.111.nhs.uk/covid-19

Only call 111 if you are unable to use the online service.

 

  • Consider if it something you could deal with yourself. The NHS website www.nhs.uk and the NHS App both have good symptom checkers and sensible advice and a particularly good site for concerns about children is www.what0-18.nhs.uk

 

  • Use our e-Consult service on the front page of this website. Many concerns can be dealt with straight away but, if not, when the doctor calls, they will be more efficient, as they will have much of your information in front of them already.

     

  • Please be patient with our Receptionists. They are working very long hours answering many extra calls as quickly as they can, some of them with very complicated problems and queries and with reduced numbers of staff due to self-isolation. Please use online options if you are able, so that the phone is left for those who cannot access the internet.

 

  • Need a repeat prescription? Use the Repeat Prescriptions section of our website, Online Services or download the NHS App to request your prescription.

 

  • We are no longer able to do routine referrals to the hospital (although we can obviously continue to refer emergencies and suspected cancer). Other referrals will need to wait until after the current crisis.

  • If you need to be seen face to face, listen carefully to the instructions you are given and where to go. We are trying hard to make sure that any patients we see who have suspected Covid-19 are seen in our “Hot Zone” away from other patients and where staff are wearing extra protective equipment.

 

Thank you again, for all of your support,

 

The Doctors, Nurses and Admin Team at Oakley Health Group



FUNDRAISING

Before Coronavirus rules came into being, the staff had chosen The Brain Tumour Charity to raise funds for and held a staff 80's night, a Staff Christmas Collection & a Home Made Cakes Bake Sale.  The total raised is £1,271 which is an amazing achievement!

------------------------------------------------------------------------------------------------Coronavirus – Covid-19 – Volunteering

Hart Voluntary Action is joining the wider effort in the district to create a co-ordinated response to supporting local residents, who will be most affected by the public health guidance around self-isolation at home.

If you would like to volunteer your time or donate goods and services, please complete the response form below, and we will contact you as soon as possible. Thank you.

Hart Voluntary Action Coronavirus Volunteering Form


Notice of mandatory data collection and extraction to NHS Digital

Like all GP surgeries, Oakley Health Group is now legally obliged to extract and upload personal confidential data from our GP records to NHS Digital, for COVID-19 planning and research purposes.

Whilst we have no choice in this matter, you, as individual patients, do.

You can opt-out (object) to this way by which your information is used.

We have produced a simple factsheet that explains this processing, and how to opt-out should you wish.

GPED COVID 19 Factsheet


 Twitter Banner

The Making Connections Directory is an easy to use directory of local community services. It has been created to help Oakley Health Group patients connect with support services and community groups near to where you live.  Click here


 

Zero Tolerance Policy

The NHS operates a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients, and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation, we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.

We will try to help our patients however we can, but verbal and physical abuse will not be tolerated.


OHG Facebook page

We have a Facebook page now, where we will also post news and information about Oakley Health Group.

www.facebook.com/oakleyhealth 


Please do visit that page and "Like" or "Follow" it if you would like our posts to appear on your newsfeed.


Free NHS Wi-Fi now available at Oakley Health Group!


Friends and Family Test (FFT)

The Friends and Family Test (FFT) is an important opportunity for you to provide feedback on the care and treatment you receive and to improve services.

Please click HERE to enter your feedback (anonymously).


(Site updated 25/05/2020)
For appointments and prescriptions please use the Online Services link above. Alternatively, just click here.
 
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