Please order prescriptions by using the NHS App whenever possible.
NHS App - NHS (www.nhs.uk)
This allows you to order prescriptions easily directly from your GP and means we can put more Receptionists to answer the phone rather than manually processing your requests.
The NHS App will also allow you access to your immunisation record (including Covid vaccinations), test results and documents and consultations from the day you join
If you cannot use the App (the preferred option) you can also order by:
- Posting a paper request into one of the post boxes outside each of our surgery sites. these are emptied regularly throughout the day.
- Using Patient Online Services
- Doing an e-Consult (our least favourite option)
Please note that to avoid any errors, requests for repeat prescriptions cannot be taken over the telephone.
Our Electronic Prescribing Service means that your doctor will send your prescription electronically to the pharmacy of your choice. Local pharmacies are listed but this service is available for any pharmacy which can take electronic prescriptions - ask your pharmacist for more details or ask for more information at Reception.
The practice undertakes to process your prescription request with 72 hours or three working days. Once the prescription has been transmitted to the pharmacy of your choice, please ideally allow a further two days before collection, as sometimes the Pharmacy needs to order in the drugs you require.
We kindly request all patients monitor carefully their stock of medication, requesting additional supplies in plenty of time, particularly before going away or on holiday as requesting prescriptions "urgently" takes doctors away from seeing unwell patients. The most common reason for requesting an urgent prescription is "I thought I had another packet"! The doctors have produced a list of medication which would have a serious effect on health if not taken. Other medications will be requested within normal timescales so make sure to order in a timely manner.